Sales Policy of Ninetopix

Effective Date: February 17, 2025

At Ninetopix, we are dedicated to offering premium sunglasses that cater to all your needs while providing exceptional customer service. Our Sales Policy is designed to ensure a smooth and enjoyable shopping experience. By placing an order on our website, you agree to the terms outlined in this policy. Please read this policy carefully to understand the purchasing process, including payment, shipping, returns, and customer support.

1. Product Availability

We make every effort to ensure that the products listed on Ninetopix are available for purchase. However, product availability can change without notice. If an item becomes out of stock after your order is placed, we will notify you immediately and offer the following options:

  • Choosing an alternative product of equal or lesser value.
  • Cancelling the order and issuing a full refund.
  • Waiting for the product to be restocked.

If a product is unavailable after your order is placed, we will ensure that you are kept updated on the availability and estimated delivery date.

2. Pricing and Payment

All prices listed on Ninetopix are in United States Dollars (USD) unless otherwise stated. Prices do not include applicable sales tax, shipping fees, or other handling charges, which will be calculated at the time of checkout.

We accept various payment methods for your convenience, including:

  • Credit/Debit Cards: We accept Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: Pay securely via your PayPal account.
  • Apple Pay: If you are using an Apple device, you can pay securely through Apple Pay.
  • Google Pay: Google Pay is also available for fast and secure payments.

Payment is due at the time of purchase. When you place an order, you authorize Ninetopix to charge the payment method provided for the total amount of your order, including taxes, shipping, and handling fees. If we are unable to process your payment, we will notify you and ask you to provide an alternative payment method.

3. Order Confirmation and Processing

After placing an order, you will receive an order confirmation email containing details of your purchase, including the items, quantities, price, and shipping address. Please review this confirmation carefully to ensure everything is correct. If you notice any discrepancies or need to make any changes, contact us immediately at info@ninetopix.xyz.

Once payment is confirmed, your order will be processed. Orders are typically processed within 1-2 business days, and orders placed outside business hours (after 5:00 PM) or on weekends and holidays will be processed the next business day. Some items may require additional processing time due to availability or customizations, in which case we will notify you of any delays.

4. Shipping and Delivery

We offer multiple shipping options to ensure that your sunglasses reach you quickly and securely. Shipping fees are calculated at checkout based on the weight, size, and delivery location of your order. The available shipping methods include:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Next-Day Shipping: For urgent orders, next-day delivery is available for certain regions.
  • International Shipping: Available for select countries with delivery times ranging from 7-21 business days depending on the destination.

Please note that shipping times are estimates and may vary based on external factors such as customs processing or carrier delays. We strive to process and ship orders as quickly as possible, but we are not responsible for delays caused by third-party carriers or customs for international shipments.

Once your order is shipped, you will receive a tracking number via email to track your package. If you have any issues with tracking, please contact us for assistance.

5. Returns and Refunds

We understand that sometimes you may change your mind or be dissatisfied with your purchase. Ninetopix offers a 30-day return policy for most products, as long as the following conditions are met:

  • The item must be unused and in original packaging.
  • The item must be returned with all accessories, tags, and documentation included.
  • The return request must be made within 30 days of receiving the product.

Please contact our customer service team at info@ninetopix.xyz to initiate a return. Once we receive the returned item, we will issue a refund to the original payment method, typically within 7-10 business days.

Shipping fees are non-refundable unless the return is due to an error on our part, such as receiving a defective or incorrect item.

For more detailed information, please refer to our Return and Refund Policy.

6. Sales Tax and Additional Charges

Sales tax will be applied to orders based on the shipping address and local tax rates. The total tax will be displayed during checkout before you confirm your purchase.

For international orders, please be aware that customs duties, import taxes, and other fees may apply. These charges are the responsibility of the customer and are not included in the product price or shipping fees. Ninetopix is not responsible for any customs or import fees that may be imposed by the destination country.

7. Customer Responsibilities

  • Shipping Information: You are responsible for providing accurate shipping information. If the address provided is incorrect or incomplete, we cannot guarantee successful delivery and you may incur additional shipping costs to resend the package.
  • Payment Information: You are responsible for providing accurate payment information. If there are any issues with your payment, we will notify you and ask you to resolve the issue.

8. Intellectual Property

All content on Ninetopix, including text, images, logos, and product designs, is protected by copyright laws. You may not use, copy, distribute, or reproduce any content from our website without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Ninetopix is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the product in question.

10. Privacy and Data Protection

We value your privacy. Your use of Ninetopix is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. We take all necessary precautions to safeguard your information.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the state of California, United States. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in California.

12. Contact Us

If you have any questions or concerns about our Sales Policy, please contact us:

  • Email: info@ninetopix.xyz
  • Phone: 310-458-2927
  • Address: 2687 Armbrester Drive, Santa Monica, California, United States

Thank you for choosing Ninetopix. We are committed to providing you with high-quality products and excellent customer service. Should you have any questions or need further assistance, our customer service team is always ready to help.