Shipping Policy of Ninetopix

Effective Date: February 17, 2025

At Ninetopix, we are committed to providing our customers with a seamless and convenient shopping experience. This Shipping Policy outlines the shipping options, costs, and delivery details for your order. Our goal is to ensure that your products are delivered quickly, safely, and with the utmost care.

Please read through this policy carefully to understand the shipping process, including the available shipping methods, delivery times, and potential additional charges.

1. Shipping Methods and Delivery Times

We offer several shipping methods to accommodate the needs of our customers. Shipping times may vary depending on your location and the shipping method chosen at checkout. Below are the shipping options available:

  • Standard Shipping: This option is ideal for customers who do not need their order urgently. Standard Shipping typically delivers within 5-7 business days from the ship date. This is the most cost-effective option and applies to most orders within the United States.

  • Expedited Shipping: If you need your order more quickly, we offer Expedited Shipping. This option delivers within 2-3 business days and is available for an additional fee. Expedited shipping is ideal for customers who want fast delivery without the urgency of next-day shipping.

  • Next-Day Shipping: For urgent orders, Next-Day Shipping is available. This shipping method ensures that your order arrives by the next business day. It is available for an extra charge and is limited to certain regions.

  • International Shipping: We also offer international shipping to select countries. Delivery times for international orders may vary depending on your location and customs processing. Typically, international orders are delivered within 7-21 business days. Shipping costs for international orders are calculated based on the destination country.

Please note that all delivery times are estimates. Factors such as weather, customs clearance, or third-party carrier delays may affect delivery times.

2. Shipping Costs

Shipping costs are calculated based on various factors, including the weight and dimensions of the items in your order, the destination address, and the chosen shipping method. Shipping fees will be calculated at checkout, and you will have the option to review these fees before completing your purchase.

Occasionally, Ninetopix offers special promotions, such as free shipping on orders over a certain amount or discounts on shipping fees. Be sure to check for any current promotions or offers available at checkout.

3. Order Processing and Shipping Timeframe

Orders are typically processed within 1-2 business days of receiving your payment confirmation. Orders placed after 5:00 PM or on weekends and holidays will be processed the next business day. Certain products may require additional processing time, particularly during peak seasons or when products are out of stock.

Once your order has been shipped, you will receive an email with tracking information. This allows you to monitor the status of your package as it makes its way to you. We recommend allowing 24-48 hours for the tracking number to update after shipment.

4. Order Tracking

Upon shipment, you will receive a tracking number via email. You can use this number to track your order via the carrier’s website. If you encounter any issues with tracking or have concerns about the status of your delivery, please contact us, and we will assist you in tracking your package.

If you have not received your tracking information or believe your package is delayed, please check your order status and verify your shipping details in your account. In case of any discrepancies, reach out to us at info@ninetopix.xyz.

5. Shipping Address

It is crucial that you provide an accurate and complete shipping address at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information. If you realize that there is an error in the shipping address after placing your order, please contact us immediately at info@ninetopix.xyz.

In the event that your package is returned due to an incorrect or undeliverable address, we will notify you and request an updated address. Please note that additional shipping fees may apply if the package needs to be resent.

6. International Shipping

We offer international shipping to select countries. International orders may be subject to additional customs duties, import taxes, or other fees imposed by your country’s customs office. These charges are the responsibility of the customer and are not included in the cost of the products or shipping.

Ninetopix is not responsible for any customs fees, delays, or issues caused by customs clearance. We advise international customers to check with their local customs office for information about any fees that may be applied to their shipments.

7. Lost or Damaged Items

We take great care to ensure that your order is packaged securely for transit. However, in the unfortunate event that your order is lost, stolen, or damaged during shipping, please contact us immediately at info@ninetopix.xyz. We will work with the shipping carrier to resolve the issue as quickly as possible.

For damaged items, please provide a detailed description and photos of the damage. We will offer a replacement or a refund, depending on your preference. If your order is lost, we will assist in filing a claim with the carrier and ensure that you are either refunded or a new order is sent out.

8. Return Shipping

If you decide to return an item, you are responsible for the return shipping costs, except in cases where the return is due to an error on our part, such as receiving a defective or incorrect product. We will provide a prepaid return label in those cases. For returns due to customer preference, please be aware that you are responsible for the return shipping fees.

We recommend using a trackable shipping service when returning items to ensure the return is safely delivered to us. Ninetopix is not responsible for items lost or damaged during return shipping if proper tracking is not used.

9. Shipping Delays and Force Majeure

While we strive to fulfill all orders promptly, there may be circumstances beyond our control that result in shipping delays, including:

  • Severe weather conditions
  • Natural disasters
  • Strikes or labor disputes
  • Shipping carrier delays
  • Customs delays for international shipments

We are not liable for any delays caused by these events, and we will work diligently to keep you informed if there are any changes to your order’s shipping timeline.

10. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this page periodically to stay informed about any changes.

11. Contact Us

If you have any questions or concerns about this Shipping Policy, or if you need assistance with your order or shipping details, please feel free to contact us:

  • Email: info@ninetopix.xyz
  • Phone: 310-458-2927
  • Address: 2687 Armbrester Drive, Santa Monica, California, United States

Thank you for choosing Ninetopix. We are committed to providing a seamless and reliable shipping experience to ensure that your sunglasses arrive safely and promptly. Should you have any questions or need further assistance, our customer support team is always here to help.